Frequently Asked Questions

Everything you need to know about your Official Charms experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What materials are Official Charms made of?

Our charms are crafted from high-quality materials, including 925 sterling silver, 14k gold plating, and premium stainless steel to ensure durability and a lasting shine.

What is your return policy?

We offer a 30-day return policy on all unworn items in their original packaging. Please contact our support team to initiate a return or exchange.

Do your jewelry pieces tarnish over time?

While our pieces are designed for daily wear, we recommend avoiding contact with harsh chemicals, perfumes, and water to maintain their original luster for years to come.

Can I track my shipment?

Yes, once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.